Terms & Conditions

Vehicle Transport Terms

Last update on October 11th, 2022


  1. US Trans Shipping LLC is a registered property broker with the U.S. Department of Transportation, MC#1236388 & USDOT# 3620307.
  2. This agreement between the customer, (hereinafter referred to as “Customer”), and US Trans Shipping LLC (hereinafter referred to as “USTrans”) allows USTrans to contract with another licensed and insured Motor Carrier(s) to transport the vehicle(s) described in this shipping order.
  3. USTrans shall provide the Customer with an estimated pick up and estimated delivery date. However, delays may occur prior to, and/or during transport due to weather, road conditions, mechanical problems, etc. There are absolutely no guarantees regarding pick-up or delivery times and dates. USTrans / Motor Carrier(s) shall not be held responsible for loss or damages occasioned by delays of any kind or for any reason, car rental fees or any accommodation fees. 
  4. USTrans / Motor Carrier(s) shall not be held liable for failure of mechanical or operating parts of your vehicle.
  5. The Motor Carrier(s) will pick up and deliver as close to the provided addresses as legally and as safely as possible. A mutually agreeable place between Customer’s provided contacts and the Motor Carrier driver to load or unload may be necessary because of low hanging trees, low hanging wires, narrow streets and residential area restrictions.
  6. USTrans / Motor Carrier(s) jointly and separately are authorized to operate and transport his/her or their motor vehicle between its pick up location and the destination set forth on this shipping order-bill of lading.
  7. The Customer must prepare the vehicle for transport. All loose parts, fragile accessories, low hanging spoilers, etc. must be removed or secured. Shipper shall remove all non-permanent outside mounted luggage and other racks prior to shipment. Vehicles must be tendered to the Motor Carrier(s) in good running condition (unless otherwise noted at the time of booking). Any part of the vehicle that falls off during transport is the Customer’s responsibility including damages caused by said part to any vehicle(s), property and/or person involved.
  8. The Customer must disarm any alarm system installed in the vehicle or provide proper instructions for this matter. In the event of said alarm sounds and there are no keys or instructions to turn it off, the Motor Carrier(s) may silence the alarm as they see fit.
  9. USTrans is not liable for personal items left in the vehicle, nor for damage caused to the vehicle from excessive or improper loading of personal items. No personal property shall be transported in customer’s vehicle(s) that includes but is not limited to Explosives, Guns, Ammunition, Flammable Products, Narcotics, Negotiable and Legal Papers, Alcoholic Beverages, Jewelry, Furs, Money, Live Pets, Live Plants or any unlawful contraband. The Customer agrees that USTrans / Motor Carrier(s) may confiscate or dispose of said items with no remuneration. USTrans and Motor Carrier(s) will not be held responsible for delivery of personal property. If Customer wishes to put items in the vehicle he does so at his own risk.
  10. If the vehicle is non-running by its own power (inoperable), has oversized (dual or oversize wheels, extra-large, racks, lifted, limo, etc.), Customer must inquire as to extra charges. The Customer is responsible for advising USTrans when the vehicle is inoperable or oversized / modified vehicles prior to pick-up, all extra charges must be paid in cash or money order upon delivery.
  11. Once a Motor Carrier(s) has been assigned to pick up and transport Customer’s vehicle USTrans notifies the Customer via email (to the email address provided in your car shipping order).
  12. If the Customer cancels his/her shipping order, prior to the assignment of a Carrier, the deposit paid will be refunded in full. However, if the Customer decides to cancel his order after a Motor Carrier(s) truck has been assigned (see Paragraph 11 of how we notify Customer) to that order the deposit paid will NOT be refunded.
  13. The Customer agrees that USTrans has the right to reject any order for any reason at any time.
  14. At the time of pick up, Customer and the Motor Carrier(s) will carefully inspect the vehicle for pre-existing damage (exterior only) by completing a vehicle inspection report. The Motor Carrier(s) and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a copy of the bill of lading.
  15. At the time of delivery, Customer and Carrier will carefully inspect the vehicle for transportation damages. The Motor Carrier(s) and Customer will both acknowledge the condition of the vehicle and Customer will sign and receive a final copy of the bill of lading.
  16. The Customer agrees to accept a digital/electronic copy of the Bill of Ladings (eBOL).
  17. Damage must be noted in the proper place on the Bill of Lading (or eBOL) and signed by the Customer, regardless of weather or time of day. Signing the Bill of Lading (or eBOL) and inspection report without notation of any damage verifies that Customer has received vehicle(s) in satisfactory condition, and that USTrans, the Motor Carrier(s), and their agents are relieved of any further responsibility. Trucking damage claims are covered by a minimum of ¾ of million dollars public liability and property damage. All claims must be submitted in writing within 24 hours of delivery. USTrans will share the Motor Carrier(s) insurance policy upon request. Department of Transportation regulations require that all claims be filed in writing and all tariffs be paid in full before a claim can be processed.
  18. The Motor Carrier(s) accepts responsibility for the vehicle after pre-inspection is done and is signed by the Customer. The Motor Carrier(s) responsibility will end when the vehicle is delivered and Customer signs final inspection.
  19. USTrans / Motor Carrier(s) will not be responsible for damage caused by acts of God, hail or storm damage, damage resulting from worn/broken parts of vehicle/item or U.S. Government officials during check-ups.
  20. The Customer shall, in their absence, designate a person to act as their agent at the point of pick up and/or delivery, if for any reason they are unavailable.
  21. The Customer warrants that he/she will pay the transportation price/deposit due to USTrans / Motor Carrier(s), for delivered vehicles, and will not seek to charge back a credit card or stop a check to offset any dispute for damage claims and/or delays etc. It is the Customer‘s responsibility to have any payment due when the Carrier arrives. All payments for Carrier must be in the form of Cash, Cashier’s Check or Money Order – no exceptions. Certified funds must be made payable to the delivering Motor Carrier(s) company and not to US Trans Shipping LLC. Personal checks or credit cards will NOT be accepted for the remaining balance – no exceptions. The Customer agrees that if the payment cannot be made by these methods, the vehicle/item will be stored at the Customer‘s expense until Customer pays in full all transport charges. Should the Customer be unable to accept delivery for any reason, the vehicle/item will be placed in storage. Any and all storage and delivery charges will be the responsibility of the Customer.
  22. This Agreement shall be construed in accordance with the laws of the State of Illinois.
  23. The parties here agree that all actions or proceedings arising in connection with this agreement shall be tried and litigated exclusively in the State or Federal (if permitted by law and a party elects to file an action in federal court) courts located in the Cook county, in the State of Illinois. This choice of venue is intended by the parties to be mandatory and not permissive in nature, and to preclude the possibility of litigation between the parties with respect to, or arising out of, this Agreement in any jurisdiction other than that specified in this section. Each party waives any right it may have to assert the doctrine of forum non conveniens or similar doctrine or to object to venue with respect to any proceeding brought in accordance with this section By action of this provision, the parties agree to submit to the personal jurisdiction of the aforementioned court.
  24. This agreement and any shipment here under is subject to all terms and conditions of the Motor Carrier’s tariff and the uniform straight Bill of Lading, copies of which are available at the office of the carrier.
  25. This supersedes all prior written or oral representation of USTrans and constitutes the entire agreement between Customer and US Trans Shipping LLC and may not be changed except in writing signed by an officer of USTrans.


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